Resolving Account Ownership Disputes

If there's a disagreement about who should own a Business Account, you can create a dispute.

When to Create a Dispute

Create a dispute if:

• You believe you should own an account
• Someone created an account without proper authority
• You're the authorised representative but account exists under someone else
• There's confusion about account ownership

How to Create a Dispute

1. Find the Account: Identify the account in question
2. Click "Create Dispute": Available when domain already exists
3. Explain Situation: Provide details about why you should own the account
4. Submit: Dispute is created and reviewed

What Happens Next

1. Dispute Created: Both parties are notified
2. Review Period: Refer2u administrators review the dispute
3. Investigation: Administrators may request additional information
4. Resolution: Decision is made and communicated
5. Implementation: Account ownership is updated if needed

Information to Provide

When creating a dispute, include:

• Your role and authority
• Why you believe you should own the account
• Any relevant documentation
• Contact information

During Review

• Be patient - reviews take time
• Respond promptly to requests for information
• Provide accurate information
• Cooperate with the review process

Possible Outcomes

• Account Transferred: Ownership transferred to you
• Access Granted: You're added as Owner/Admin
• Dispute Dismissed: Original ownership maintained
• Compromise: Shared ownership or other arrangement

Best Practices

• Only create disputes for legitimate claims
• Provide complete and accurate information
• Be respectful in communications
• Accept the final decision