I Can't Create a Business Account - Domain Already Exists

If you see this error, it means another account is already using your company's domain.

Why This Happens

• Someone else from your company already created an account
• The domain was registered by another entity
• A duplicate account exists

What to Do

Step 1: Verify Ownership

• Check with your IT department
• Ask company leadership
• Contact Refer2u support

Step 2: Choose Your Action

If the account belongs to your company:

• Request access to the existing account
• You'll be added as a member
• You can request Admin or Owner role if needed

If you believe you should own the account:

• Create a dispute
• Explain your situation
• Provide evidence of authority
• Wait for resolution

If it's a different company:

• Use a different domain
• Or create account without domain initially

Requesting Access

1. Click "Request Access to Existing Account"
2. Enter your information
3. Wait for approval from account owners
4. You'll be notified when approved

Creating a Dispute

1. Click "Create Dispute"
2. Explain why you should own the account
3. Provide any relevant information
4. Refer2u administrators will review

Prevention

To avoid this:

• Check with your team before creating accounts
• Coordinate with IT/operations
• Use official company domains only